FAQ
I'm trying to renew a sat phone, which I believe is on the Northern Lights (Canada/Alaska) plan but am not positive. If I top up using the Northern Lights option and it is NOT on this plan, will we lose the minutes?
The SIM card can only be topped up with the original plan type. So the Global plans will only accept a top up of another Global Plan, and vice versa with the Northern Lights Plans.
It is possible to switch though. You will need to notify us to delete any minutes remaining if you wish to cross platforms.
Please give us 72 Hours to complete this task, the clock does not tick on the weekends. Our best advices is to submit your request well in advance.